Paradise Casino and GM Brian Gooden I’m asking for you to make this right. Unless this is made right, we will not support this tribe or casino and want to spread the word for other guests. Are we really just another dollar bill to you guys? Everyone who we have ever met at Paradise in the last few years has been exceptionally friendly and courteous and I am blown away that a Manager would handle this in the way that Donika did. I feel that we should have been paid our jackpot for your error on behalf of your staff. I am asking for Paradise Casino to do the right thing and make this right. This was awful way to start out our Anniversary/ Mother’s Day Weekend. She was very unsympathetic, rude and careless. However Donika didn’t care about the mistake made by Security and still had us leave. He said this right in front of the Donika the manager and he actually showed remorse and felt really bad for his error. The younger gentleman said it was him and I asked him why he told me we were both unbanned. I asked the security guys standing there which one I talked to. Donika could care less when I showed her the phone record on my phone. My husband even presented his ID two different times in the last two evenings and they never said anything UNTIL we hit a jackpot last night. I explained to Donika that we had called and verified with Security that our ban had been lifted. A cafe and a bar is available for those who need some refreshments. The 4,500 Sq ft facility includes with other 240 slot machines. The 4,500 Sq ft facility include The 7 Clans Casino is located in downtown Perry, a city in Oklahoma. Before she walked up to me, my husband (a few aisles over) had overheard the security guy talking to her and letting her know he made a mistake. The 7 Clans Casino is located in downtown Perry, a city in Oklahoma.
After I won a jackpot and handed them my ID, Donika the manager came back and said to me very rudely “You will need to leave the premises and we can not pay you, you are banned”. We played this Friday evening and came back last night to play again. The Security Officer verified that we were both unbanned after giving him our names (even spelling it out over the phone) and told us we could come play. On 5/10 Friday evening we called and talked to security and gave BOTH of our names to see if they had lifted our ban. The Manager told us to write a letter and bring it in and we did. Last October, we decided to do a temporary self ban to limit ourselves for a bit from our favorite place because we have had way too much fun there :) This May we called to ask if we could have that self ban lifted to celebrate our anniversary. We actually met there and it is a special place for us. GameSense is a registered trademark of British Columbia Lottery Corporation, used under license by MGM Resorts International.My husband and I have been going to Paradise for years.
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